Where is my order?
To view the details and status of your order
1. Click on "My Account." Enter username and password to log in.
2. Click on "My Orders" to view the status of your order.

What paper stock do you print on?
Our Business Cards, Postcards, Rackcards, Press Kit, Bookmarks, Tent Cards and Collector Cards are printed on 14-point glossy card stock with UV coating (lamination) on the color side(s). All other products are printed on 100 lb gloss book stock, with overall aqueous coating on both sides.

What kind of press do you use?
We use Kamori sheet-fed press with an aqueous coater.

What kind of inks do you use?
All of our products are printed with four-color inks: (Cyan, Magenta, Yellow, and Black).

What line screen do you print with?
We print with a 200 line screen (Lines Per Inch).

Can I request spot color?
No. We print using a 4-color process, meaning that all of our products are printed with Cyan, Magenta, Yellow, and Black inks. We do not use any inks other than CMYK.

Can I write or print on UV coating?
No.

What kinds of varnish (coating) do you use?
We finish all of our products with a aqueous coating or UV coating.

Can you score and fold my card?
Yes. In most cases we can score and fold your order at the rate of $40 for set up and $40 per 1000 (due to limitations of our bindery process).

Can I place an order for a custom size card if I order online?
Currently we are unable to accept custom size orders through the online ordering system.

When preparing press-ready digital files, what size should I build my file to?
Please build your press-ready digital files to bleed size by adding 0 .1" dimension for business cards and postcards, and 0.125" for all other products.

What is the required bleed?
Our bleed is 0.1" or 0.125" added to each overall dimension. Files not built correctly may delay the order, or may add costs.

What if my cards don't bleed?
We require ALL files to be built to the full bleed dimension specified for each trim size. We automatically trim 0.1" or 0.125" off of each edge, which will result in the desired trim size.

How do I prepare files for trim?
Simply add 0.1" or 0.125" to each overall dimension of your digital layout. Example: a 5" x 7" would have a bleed size of 5.1" x 7.1".

Do you have any downloadable templates?
Yes, click on the link to Download Templates.

What is OnLine e-Card Builder?
Online e-card builder is an ordering process offering FREE professional-quality Business card designs. Just choose your design, layout and typestyle, and enter your message. You can edit, review, and make design changes all in real time. PERSONALIZE YOUR BUSINESS CARDS FAST, EASY, NOW!

Do you have any clip-art that I can use for my card?
Yes. Our clip-art gallery contains thousands of images.

Can I use an online e-card builder, but upload my own background image ?
Yes. Just upload your digital image 2.1"x3.6", 350 dpi resolution (735 pixels x1260 pixels) and click on Edit Card.

Can I use an Online e-card builder's design background and upload my own logo or photo?
Yes.

Can I use online e-card builder Gallery Images in my own print materials or website?
We are unable to supply you with high resolution images.

Can I cancel or change my order?
Full Color Press will be happy to help you cancel your order prior to approval. However, orders may be eligible for cancellation upon request via email. Our Customer Service Team will inform you of any cancellation charges depending on the stage of the order. If job is canceled, any labor hours (proof, graphics design, etc.) or administrative fees (credit cards fees, etc.) will be subtracted from your refund. (15%-30% of total transaction) Once the order has been placed successfully, No Refunds are issued for the Logo, or Graphic design services.

What if I am not satisfied with my order?
Full Color Press is committed to customer satisfaction. We will reprint any product that fails to meet our customers' quality expectations. However, we are not responsible for typing, color, image, or design errors introduced by customers in the document creation process.

What is your return policy?
Since each order is unique to each customer it has no re-sale value, All Sales Are Final. If we verify that we made an error, we will re-print the order. No Refunds or Credit.
Customer must notify Full Color Press within 6 business days of order acceptance to notify any defects discovered in the ordered product. In order to receive a replacement the customer must return 100% of the received product within 15 days (at their own expense) from the time when the delivery was received.
All new charges related to expediting printing (Rush Printing or Shipping) are NON REFUNDABLE, including those orders that are returned for any reason.